PAULO ROBERTO FRANCA ORTEGA

  • Pilot
  • Woburn, MA, USA
  • Aug 08, 2022
Full time Pilot - Fixed Wing

Personal Summary

Motivated and fast learning, with significant experience in different fields
Detailed, organized and focused on every assigned task

Seeking for a career as Commercial Airplane Pilot.

Aviation Experience:

Training conducted in São Paulo, Brazil, at Aeroclube de São Paulo, where I achieve the following licenses and ratings:

  • Private Pilot - Airplane
  • IFR rating
  • Commercial Pilot - Airplane
  • CFI

After that I moved to the US where I did my training following the FAA standards. The following licenses and ratings were achieved:

  • Private Pilot - Airplane
  • IFR rating

Work Experience

Operations Manager
May 2022 - CVS Pharmacy
  • The Operations Manager fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

  • Supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

    • Overall store management, supervision, and policy implementation

    • Sales and inventory management

    • Employee staffing, training, and development

    • Financial management

    • Customer service leadership

  • 1. Management

    • Lead others and work effectively with store crews

    • Supervise, assign and direct activities of the store’s crew

    • Effectively communicate information to store crew and supervisors in an open and timely manner

    • Support Store Manager with actions plans for operational and service improvement

  • 2. Customer Service

    • Assist customers with their questions, problems and complaints

    • Promote CVS customer service culture (greet, offer help, and thank)

Courier
Oct 2016 - May 2022 USPack Script
  • Performed daily pickups of medical specimens from several different veterinarian clinics/hospitals

  • Used strong time management skills to coordinate pickups/deliveries in a timely manner

  • Developed understanding of most efficient router to take for deliveries to avoid high traffic and construction areas, improving efficiency

  • Professionally interacted  with customers to establish lasting relationships by determining needs and responding promptly to questions, effectively improving business relationships.

  • Communicated with all partners, including dispatchers, upper management and colleagues

Delivery Driver
Sep 2016 - Oct 2016 Domino’s Pizza
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.

  • Demonstrated excellent customer service through positive and professional interaction with customers and acted with a sense of urgency to drive positive customer experience.

  • Enhanced the company's image by complying with uniform and appearance standards to contribute to an atmosphere of teamwork and professionalism.

  • Handled money with accuracy, processing payments, receipts and maintaining control of submitted cash.

  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.

3D Design Manager
Sep 2009 - May 2016 NorteMkt
  • Led project teams in business performance on 3D projects, including design reviews and delivery milestones according to contract

  • Established new design guidelines and conventions resulting in optimized consistency and efficiency in modeling and design department 

  • Built library of standard 3D models for use and customization on multiple projects, saving costly rework on future jobs 

  • Researched and learned latest developments and trends in 3D design, modeling, tools and technologies and shared knowledge with team 

  • Created intricate and visually clear 3D renderings as part of major project proposals for architectural firms

  • Communicated directly with clients before and during modeling work to verify full understanding and delivery of required products 

  • Researched and implemented a Render Farm, improving rendering power, resulting in significant improve in productivity and quality 

3D Generalist
Apr 2006 - Jun 2009 Clive Digital
  • Set and maintain high standards of quality for every project.

  • Implemented variables such as anticipation and impact for model development.

  • Combined technical and artistic abilities to accomplish challenging animation objectives.

  • Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.

Motion Graphics Designer
Aug 2005 - Apr 2006 Bandeirantes Radio and TV Channel
  • Created complex animations for television news including smartphones and websites content.

  • Worked closely with illustrators and designers to analyze project objectives, specifications and deadlines.

  • Applied contemporary trends in production design to produce stunning, forward-thinking work.

Education

Digital Design
Jan 2003 - Dec 2007 University Anhembi Morumbi